Communication
A person with dementia seems frightened and needs repeated reassurance. What can I say or do to help them feel safer?
A person may still feel frightened even after you have explained that they are safe. The explanation may not stay in memory, or their surroundings may feel unfamiliar. Start with the feeling rather than testing what they remember. Keep your voice steady, introduce yourself if needed and offer calm company without insisting they should recognise you. Familiar objects, comfortable lighting or a quieter space may help. Ask what is worrying them and allow time for an answer. Sudden fear or confusion, especially with pain or illness, needs medical assessment rather than reassurance alone.
Example wording: “You seem worried. I’m here with you. What would help right now?”
Hugo, inside The Dementia Assistant, is who you talk to.
Educational guidance, not a diagnosis, not an emergency service.
